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ResumeMaster Support Center

Welcome to ResumeMaster Support! We're here to help you create professional resumes and cover letters with ease. Whether you're using our web platform or mobile app, find answers and support below.

Quick Links

  • Email Support: support@resumemaster.net
  • Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
  • Response Time: Within 24 hours

Frequently Asked Questions

Getting Started

How do I create an account?

  1. Click "Sign Up" or "Register" on the homepage
  2. Enter your email address and create a password
  3. Verify your email address through the confirmation link
  4. Complete your profile to get started

Is ResumeMaster available on mobile?

Yes! ResumeMaster is available on both iOS and Android devices. You can download our mobile app from the App Store or Google Play Store.

What's the difference between free and premium plans?

  • Free Plan: Access to basic templates, one resume, and limited AI features
  • Premium Plan: Unlimited resumes and cover letters, all premium templates, full AI features, and priority support

Web Platform

How do I create a new resume?

  1. Log in to your account
  2. Click "Create New Resume" from your dashboard
  3. Choose a template or start from scratch
  4. Fill in your information using our step-by-step builder
  5. Download or share your completed resume

Can I import my existing resume?

Yes! Use our resume parser to upload your existing resume (PDF, DOCX formats supported). Our AI will automatically extract and organize your information.

How do I customize my resume template?

  1. Open your resume in the editor
  2. Click on any section to edit
  3. Use the formatting toolbar for styling options
  4. Switch templates anytime without losing your content
  5. Preview changes in real-time

Why can't I download my resume?

Make sure you:

  • Have a stable internet connection
  • Are using a supported browser (Chrome, Firefox, Safari, Edge)
  • Have completed all required sections
  • Check your browser's download settings
  • Try clearing your browser cache

Mobile App

How do I download the mobile app?

  • iOS: Search "ResumeMaster" in the App Store
  • Android: Search "ResumeMaster" in Google Play Store

Can I edit resumes on my phone?

Absolutely! The mobile app offers the same powerful editing features as the web platform, optimized for touch screens.

How do I sync between web and mobile?

Your resumes automatically sync across all devices when you're logged in. Any changes made on one device will appear on all others.

The mobile app isn't loading my resumes

Try these steps:

  1. Check your internet connection
  2. Pull down to refresh the resume list
  3. Log out and log back in
  4. Update to the latest app version
  5. Contact support if the issue persists

How do I share my resume from the mobile app?

  1. Open your resume
  2. Tap the share icon (iOS) or three-dot menu (Android)
  3. Choose your sharing method (email, message, link)
  4. Send to employers or save to your device

Resume Building

How do I use the AI-powered features?

  1. Navigate to any section in your resume
  2. Click the "AI Assist" button
  3. Provide context or keywords
  4. Review and customize AI-generated suggestions
  5. Accept or modify the content

Can I create multiple versions of my resume?

Yes! You can create unlimited resumes with a premium account, perfect for tailoring your application to different jobs.

How do I optimize my resume for ATS (Applicant Tracking Systems)?

  • Use our ATS-friendly templates
  • Include relevant keywords from job descriptions
  • Avoid images, tables, and complex formatting
  • Use standard section headings
  • Export in PDF format

What file formats can I export?

  • PDF (recommended for applications)
  • DOCX (Microsoft Word)
  • TXT (plain text)

Cover Letters

How do I create a cover letter?

  1. Go to "Cover Letters" in your dashboard
  2. Click "Create New Cover Letter"
  3. Select a template or use AI generation
  4. Fill in job-specific details
  5. Customize and download

Can AI write my cover letter?

Yes! Our AI can generate personalized cover letters based on:

  • Your resume information
  • The job description
  • The company you're applying to
  • Your unique skills and experiences

How do I match my cover letter to my resume?

Select "Match to Resume" when creating a cover letter, and we'll automatically apply matching formatting and design elements.

Account & Billing

How do I upgrade to premium?

  1. Go to "Account" or "Pricing" in the navigation
  2. Select your preferred plan
  3. Enter payment information
  4. Confirm your subscription

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal.

How do I cancel my subscription?

  1. Go to "Account Settings"
  2. Navigate to "Subscription"
  3. Click "Cancel Subscription"
  4. Follow the confirmation prompts

Note: You'll retain premium access until the end of your billing period.

Can I get a refund?

We offer a 30-day money-back guarantee for annual subscriptions. Contact support@resumemaster.net for refund requests.

How do I update my payment information?

  1. Go to "Account Settings"
  2. Select "Billing Information"
  3. Update your payment method
  4. Save changes

Technical Issues

I forgot my password

  1. Click "Forgot Password" on the login page
  2. Enter your registered email address
  3. Check your email for a reset link
  4. Create a new password
  5. Log in with your new credentials

My resume isn't saving

Try these solutions:

  • Check your internet connection
  • Wait a few seconds for autosave to complete
  • Click the save button manually
  • Refresh the page and try again
  • Contact support if the problem continues

The website is loading slowly

  • Clear your browser cache and cookies
  • Try a different browser
  • Check your internet connection speed
  • Disable browser extensions temporarily
  • Try accessing during off-peak hours

I'm having issues with printing

  • Use the PDF download instead of browser print
  • Check your printer settings
  • Ensure margins are set correctly
  • Try printing from a different device
  • Update your printer drivers

Privacy & Security

Is my information secure?

Yes! We use industry-standard encryption and security measures to protect your data. Read our Privacy Policy for details.

Who can see my resume?

Only you can see your resume unless you explicitly share it. We never share your information with third parties without your consent.

How do I delete my account?

  1. Go to "Account Settings"
  2. Scroll to "Delete Account"
  3. Confirm deletion
  4. All your data will be permanently removed within 30 days

Can I export my data?

Yes! You can download all your resumes and data at any time from your account settings.

Still Need Help?

Contact Support

Email: support@resumemaster.net

For Account Issues: Include your registered email address

For Technical Problems: Include:

  • Device and operating system
  • Browser version (web) or app version (mobile)
  • Screenshots of the issue
  • Steps to reproduce the problem

For Billing Questions: Include your account email and subscription details

Response Times

  • Email support: Within 24 hours (business days)
  • Premium members: Priority support within 12 hours
  • Critical issues: Immediate attention

Additional Resources

  • Resume Writing Tips: Visit our Blog for expert advice
  • Template Gallery: Browse Resume Templates
  • Video Tutorials: Coming soon!
  • Community Forum: Coming soon!

Feedback

We love hearing from our users! Share your feedback, suggestions, or feature requests at feedback@resumemaster.net

Last Updated: November 8, 2025

For urgent matters, please email support@resumemaster.net directly.